Q&A

If you have a last minute order (less than 48 hours) please call or email us first, before placing the order online.
Tel: 0614672242 | E-Mail: info@juliesamericancookies.com
We will be happy to discuss your order request, and date of delivery. If we can make it, bake it and deliver it on time, we will let you know and then you can place the order online.

No. We will not be your courier of hate messages or profanity. If you order and pay for a cake with a message we don’t feel is appropriate to write, then we will refund your payment back to you minus any fees.

Yes.  ‘S-Gavenhage, The Hague and Den Haag are all the same city.

We deliver Tuesday – Saturday, except holidays.  Let us know what your desired delivery time and day are on your order form. We will let you know if we can do it. If you have a special request, don’t hesitate to ask.

No, not for our pies. Because the pies are seasonal and we have a large influx of orders in a short amount of time. Therefore, we need to keep the pick-up dates set to specific days.

We offer two types of Hand delivery in The Hague area.
Due to the increased price of gas, it’s no longer possible for us to hand deliver to outlying areas.

Delivery fee: €8,75
Locations: The Hague, Kijkduin, Monster, Naaldwijk, Poeldijk, , Rijswijk, Scheveningen, and Wateringen

No, not at this time. They need to be picked-up.

Bank transfer
PayPal
Credit card

You may pay using (bank to bank transfer) or PayPal or credit card. To finalize your order, please transfer the full amount to the following IBAN number or pay using PayPal or choose credit card with separate invoice. As soon as we have your payment, we will start preparing your order. Thank you!

Name/Naam: Julie’s American Cookies
Bank: BUNQ Bank
IBAN: NL90 BUNQ 2067 6575 26
SWIFT: BUNQNL2A

If you have any questions, don’t hesitate to call or email.
Tel:+31 (0) 6 1 4672242 | E-mail: info@juliesamericancookies.com

All of our prices are excluding taxes of 9% (food items) and 21% (shipping).

Upon checkout, your invoice will show the breakdown of the product price and added tax.

Yes. Remember to place your order at least 48 hours before the date of p/u .

Local Pick up : Loosduinse Hof, Glenn Millerhof 5, 2551 WR Den Haag
Pick-up days : Tuesday – Saturday, except holidays. An appointment is required. A pick-up day and time can be requested on your order form in the Notes/Special instructions.

No. Only the flavors listed on our Cookie Flavors page.

No, our cookies, cookie cakes and brownies do not have any added preservatives to them.

No, our cookies, cookie cakes and brownies are not Gluten-free. At this time, we have not perfected a Gluten-free recipe. We are working on a recipe.

No, we do not have sugar-free cookies or brownies.

NO.

Shipping: (Post NL)
Post NL does NOT guarantee next day, but items are usually delivered in 1-3 business days throughout The Netherlands with a tracking number.

Post NL delivers Tuesday – Saturday in The Netherlands. They are closed Sunday and Monday.

If you are unhappy with your order, please let us know the day you pick it up or the day it arrives. If you ordered a gift and chose to have it either delivered or shipped, and it had a problem; Please contact us by phone or email to let us know about the problem on the day it arrived or was suppose to arrive.

If the item was not delivered or it was delivered with damage, then please contact us within 2 days of its agreed arrival date.

Shipping damages:
If the product is damaged, we can arrange to send a new item out asap.

Refunds:
If your item was lost or arrived late, then please contact us by email or phone. We will contact the shipping company and ask them to investigate.
We will ask them for a refund if needed.  If we can not resolve the problem by sending you a new product and you wish to have a refund, then please allow 2 weeks for us to process the refund.