Julie's American Cookies

Q&A

Questions & Answers

Yes, we can deliver your order by hand in The Hague area (see map) or have them shipped with TNT Post or our special courier) to another address. NOTE: To avoid a missed delivery, please let the delivery recipient know the date the delivery will be scheduled.

No, not at this time. Because the pies are seasonal and we have a large influx of orders in a short amount of time, we need to keep the pick-up /delivery dates set to specific days in Sept and Oct. We will have more days in Nov.

Yes.  ‘S-Gavenhage, The Hague and Den Haag are all the same city.

We deliver Tuesday – Saturday, except holidays. Sundays by special request, if available. Let us know what your desired delivery time and day are and we will let you know if we can do it. If you have a special request, don’t hesitate to ask.

Regular delivery days

We offer two types of Hand delivery in The Hague and surrounding areas.
Please see the map below to view all areas we hand deliver to.

Delivery fee: €8,00
Locations: The Hague, Kijkduin, Monster, Naaldwijk, Poeldijk, , Rijswijk, Scheveningen, and Wateringen

Delivery fee: €12,00 – Delft, Leidschendam, Nootdorp, Voorburg, Wassenaar, Ypenburg

Delivery area map

Yes, we ship our cookie cakes and frozen cookie dough throughout The Netherlands with special overnight refrigerated delivery.

Shipping Special Courier:
We have partnered with Vers & Fijn to deliver our cookie cakes in a refrigerated vehicle. Plus, to provide Track & Trace details.

When: We ship (Tuesday – Friday, excluding holidays).
We require at least 48 hours notice between order date and delivery date.
What items: All our products, including Cookie Cakes and frozen dough logs.
Delivery time: The Netherlands (1 day).
Delivery fees: €15,00 plus €2 for each additional item

Cities and zip codes where we ship cookie cakes
Utrecht 1200 – 1412 | 3400 – 4247
Amsterdam 1000 – 1199 | 1413 – 2199
Den Haag 2200 – 2799
Rotterdam 2800 – 3399
Tilburg 5000 – 5699
Zeeland 4248 – 4999
Limburg 5700 – 6499
Twello 6500 – 7699
Zwolle 7700 – 7799 | 8000 – 8299
Oosterwolde 7800 – 7999 | 8300 – 9999

Bank transfer
PayPal
Credit card

You may pay using (bank to bank transfer) or PayPal or credit card. To finalize your order, please transfer the full amount to the following IBAN number or pay using PayPal or choose credit card with separate invoice. As soon as we have your payment, we will start preparing your order. Thank you!

Name/Naam: Mw J L Otten
Bank: ING Bank
IBAN: NL22 INGB 0003 9570 30

If you have any questions, don’t hesitate to call or email.
Tel:+31 (0) 6 1 4672242 | E-mail: info@juliesamericancookies.com

All of our prices are excluding taxes of 9% (food items) and 21% (shipping).

Upon checkout, your invoice will show the breakdown of the product price and added tax.

If you have a last minute order (less than 48 hours) please call or email us first, before placing the order online.
Tel: 0614672242 | E-Mail: info@juliesamericancookies.com
We will be happy to discuss your order request, and date of delivery. If we can make it, bake it and deliver it on time, we will let you know and then you can place the order online.

You may schedule a pick up date and time at our bakery

Our cookies, cookie cakes and brownies are hand made baked in The Hague.  Remember to place your order at least 48 hours before the date of p/u or delivery.

Phone: Call us during business hours at +31 (0)61467 2242.

Not at this time but we can change make some small changes upon request. We have Peanut Butter cookies with chocolate chips, Chocolate chip cookies with white Chocolate chips.

No, our cookies, cookie cakes and brownies do not have any added preservatives to them.

No, our cookies, cookie cakes and brownies are not Gluten-free. At this time, we have not perfected a Gluten-free recipe. We are working on a recipe.

No, we do not have sugar-free cookies or brownies.

Shipping: (Post NL)
Post NL does not guarantee next day but items are usually delivered in 1-3 business days throughout The Netherlands with a tracking number.

(Mon – Fri, excluding holidays).

Post NL only delivers Tuesday – Saturday in The Netherlands

Special Courier Shipping: Vers & Fijn
We ship our cookie cakes and frozen cookie dough logs with this courier.
We need at least 48 hours between your order date and delivery date. They offer next day shipping with a tracking number.

If you are unhappy with your order, please let us know the day you pick it up or the day it arrives. If you ordered a gift and chose to have it either delivered or shipped, and it had a problem; Please contact us by phone or email to let us know about the problem on the day it arrived or was suppose to arrive.

If the item was not delivered or it was delivered with damage, then please contact us within 2 days of its agreed arrival date.

Shipping damages:
If the product is damaged, we can arrange to send a new item out asap.

Refunds:
If your item was lost or arrived late, then please contact us by email or phone. We will contact the shipping company and ask them to investigate.
We will ask them for a refund if needed.  If we can not resolve the problem by sending you a new product and you wish to have a refund, then please allow 2 weeks for us to process the refund.